Field Service Engineer

Job Title: Field Service Engineer Location: On the road/100% travel - Candidates must live in the Houston, Texas area Work Hours: Typically, 9am – 5pm Monday through Friday FLSA Classification: Full-time/Hourly/Non-Exempt Salary Range: $33- $43 per hour Reports to: Director of Field Services and Technical Operations Original Date: 4/15/2024 Revised Date: 4/29/2024 About Automated Retail Technologies ART is the premier hot food technology supplier for the food service industry.
With a focus on technology-forward solutions, including the Just Baked Smart Bistro automated hot food robotic kiosk, ART partners with leading food service operators and venues to deliver convenience and excellence in North America.
ART is shaping the future of the hot food kiosk food service industry, experienced in distribution model, delivering exceptional experiences to consumers, and creating value for our partners and investors.
With its small footprint and wide variety of food options, ART is pioneering a new era of convenience and sophistication.
Serving an ever-expanding array of sweet and savory hot-food options, Just Baked Smart Bistro provides venues such as colleges, hospitals, resorts, airports, and casinos with 24/7 availability.
Unlike anything else on the market, Just Baked Smart Bistro has cracked the code on distribution and placement, setting a new standard for hot food technology.
For more information, visit www.
justbakedkiosk.
com.
Job brief: As a Field Service Engineer/Technician, you will play a crucial role in ensuring the successful installation and maintenance of our equipment at client sites.
You will be responsible for traveling to various locations, sometimes with very short notice, to perform installations, troubleshooting, repairs, and maintenance tasks.
This position requires a high level of technical expertise, problem-solving skills, and adaptability to thrive in a fast-paced and dynamic environment.
Summary of Key Responsibilities: Travel to client sites to install, configure, troubleshoot, repair, and maintain equipment.
Troubleshoot technical issues and perform necessary repairs or replacements.
Follow technical specifications, diagrams, and instructions to complete installations and repairs efficiently and accurately.
Diagnose equipment malfunctions and implement effective solutions to minimize downtime.
Collaborate with internal teams to escalate and resolve complex technical issues.
Provide training and technical support to clients and onsite personnel as needed.
Document all service activities, including maintenance reports, service tickets, and equipment logs.
Adhere to company policies, safety procedures, and quality standards at all times.
Maintain up-to-date knowledge of product features, upgrades, and industry developments.
Manage inventory levels and submit order replacement parts as needed.
Develop and foster positive relationships with customers and provide exceptional customer service while maintaining professional communication.
Follow all company’s field procedures and protocols.
Performs other duties as assigned.
Qualifications & Skills: High school diploma or equivalent required; technical or vocational training preferred.
At least 2 years of experience in a technical field service role, preferably in the retail or vending industry.
Strong technical aptitude and ability to troubleshoot and resolve technical issues.
Attention to detail and ability to work independently.
Excellent communication and problem-solving skills.
Flexibility to travel extensively, sometimes with short notice, and work non-traditional hours as needed.
Must be able to work independently and make sound fiscal decisions regarding parts procurement, travel arrangements and other necessary business impacts Ability to work independently and make sound decisions under pressure.
Familiarity with mobile tools and applications.
English literacy is required.
Ability to travel frequently and work flexible hours as needed.
Must have a valid driver's license and clean driving record.
Must have reliable vehicle (mileage will be reimbursed at current government rate) Certifications or specialized training in relevant technologies or equipment (e.
g.
, Refrigeration, robotics, automation) Physical Requirements: Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must be able to travel by car and plane with or without accommodations.
.
Supervisory Responsibilities: None.
Travel: Up to 100% Work Environment: Prolonged periods of traveling in a vehicle or aircraft.
Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
Ability to handle a maximum unassisted lift of 50 lbs.
Average lift less than 20 lbs.
Exposure to all outdoor elements.
Additional Eligibility Requirements: Pass background check Affirmative Action/EEO Statement: ART, LLC is committed to providing a safe and respectful work environment that promotes diversity, equality and inclusion in accordance with all applicable local, city and county, state and federal laws.
Additionally, ART, LLC provides equal employment opportunities to all qualified applicants and employees regardless of race, sex (including gender identity and pregnancy), sexual orientation, national origin, religion, family or parental status, disability (including physical, mental or emotional), genetic information, military service, age, marital or civil union status or any other status as protected under federal, state or local law.
ADA Disclosure: ART, LLC complies with federal and state disability laws and provides reasonable accommodations for applicants and employees with disabilities.
If reasonable accommodations are needed to participate in the job application or interview process, or to perform essential job functions, and or to receive their benefits and privileges of employment please contact the Human Resources department.
Automated Retail Technologies LLC participates in E-Verify