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Posted : Thursday, August 29, 2024 07:40 AM
*REGIONAL MANAGER - Dallas, Texas - must live in the state of Texas*
NuSource Financial implements cutting edge Branch Transformation, Security and Service solutions for the financial institution vertical supported by a world class service team.
Our mission is to consistently deliver value-added consultative solutions and quality service experiences based on our core values of Integrity, Professionalism, and Teamwork.
Our Net Promoter Score is consistently in the mid-80’s, which far exceeds anyone in our industry.
NuSource is employee-owned and everyone who works for us has the opportunity to become an owner.
The Regional Manager directs the South Region’s Field Service Technicians to provide a world-class customer experience while ensuring productivity objectives are achieved.
They are responsible for creating schedules and proper staffing levels in order to meet our Service Level, Maintenance, and Project installation commitments.
This includes project installations of new ATM/ITM and Security technologies and the respective service commitments tied to them.
Additionally, Regional Managers assist the Director of Field Services in developing processes and procedures to ensure the field teams have the proper tools, training, and communication methods.
This position reports to the Director of Field Services.
*Key Responsibilities* Provide world class customer service to all customers! * Deliver on the vision for the Field Services team based of service excellence which ties to overall company vision and meets contractual service level agreements * Provide feedback regarding processes, tools, and training programs in order to drive continual improvement of our customer experience * Build a strong culture of teamwork, integrity, and professionalism * Drive accountability for accurate inventory management within the field teams * Hold project kickoff calls and review scope requirements to ensure success * Provide escalation support for Field Technician teams to ensure timely and efficient repair or installation * Ensure proper communication is delivered both internally and externally * Communicate and demonstrate the NuSource expectations and what “excellence” looks like * Distribute important technical updates and other acquired knowledge to team and ensure consumption during team meetings * Perform regular “ride alongs” to review field performance and receive important feedback regarding improvement opportunities * Provide regular performance feedback to the team and coach as needed to assist team in improving in areas of need * Perform Annual performance reviews for Field Technicians * Approve timecard, PTO, overtime, and expenses for technicians in a timely manner * Manage and adjust workloads and priorities of team as needed to meet NuSource commitments * Ensure Preventative Maintenance commitments are being completed * Review service ticket queue regularly to ensure service level targets are being met and escalate as needed * Ensure preventative maintenance is being performed on company vehicles per company standards * Perform annual review of technician vehicles, inventory, and overall condition to ensure it meets the NuSource brand standards and safety requirements * Assist Director of Field Services with recruiting and hiring new talent * Complete personnel related actions as needed * Perform regular customer service review meetings which includes pulling customer service data and presenting performance statistics *Qualifications* * 5-7 years of field service experience with direct commercial customer interactions * 3 years of management experience * Excellent customer service and communication skills * Demonstrated success in problem solving and taking initiative * Demonstrated behavior consistent with company values of professionalism, integrity, and teamwork * Must be able to work both independently and in a team environment * Ability to work independently and efficiently manage service requests * Strong organizational skills and ability to manage to deadlines * Ability to deliver professional, clear, and concise communication to banking customers * Familiarity with field service systems, Windows 10, and Microsoft Office *Job Type*: Full-time *Required license or certification*: Driver's License _NuSource Financial participates in the federal government's E-Verify program.
With all new hires, we provide the Social Security Administration and, when applicable, the US Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
_ Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off Work Location: Remote
Our mission is to consistently deliver value-added consultative solutions and quality service experiences based on our core values of Integrity, Professionalism, and Teamwork.
Our Net Promoter Score is consistently in the mid-80’s, which far exceeds anyone in our industry.
NuSource is employee-owned and everyone who works for us has the opportunity to become an owner.
The Regional Manager directs the South Region’s Field Service Technicians to provide a world-class customer experience while ensuring productivity objectives are achieved.
They are responsible for creating schedules and proper staffing levels in order to meet our Service Level, Maintenance, and Project installation commitments.
This includes project installations of new ATM/ITM and Security technologies and the respective service commitments tied to them.
Additionally, Regional Managers assist the Director of Field Services in developing processes and procedures to ensure the field teams have the proper tools, training, and communication methods.
This position reports to the Director of Field Services.
*Key Responsibilities* Provide world class customer service to all customers! * Deliver on the vision for the Field Services team based of service excellence which ties to overall company vision and meets contractual service level agreements * Provide feedback regarding processes, tools, and training programs in order to drive continual improvement of our customer experience * Build a strong culture of teamwork, integrity, and professionalism * Drive accountability for accurate inventory management within the field teams * Hold project kickoff calls and review scope requirements to ensure success * Provide escalation support for Field Technician teams to ensure timely and efficient repair or installation * Ensure proper communication is delivered both internally and externally * Communicate and demonstrate the NuSource expectations and what “excellence” looks like * Distribute important technical updates and other acquired knowledge to team and ensure consumption during team meetings * Perform regular “ride alongs” to review field performance and receive important feedback regarding improvement opportunities * Provide regular performance feedback to the team and coach as needed to assist team in improving in areas of need * Perform Annual performance reviews for Field Technicians * Approve timecard, PTO, overtime, and expenses for technicians in a timely manner * Manage and adjust workloads and priorities of team as needed to meet NuSource commitments * Ensure Preventative Maintenance commitments are being completed * Review service ticket queue regularly to ensure service level targets are being met and escalate as needed * Ensure preventative maintenance is being performed on company vehicles per company standards * Perform annual review of technician vehicles, inventory, and overall condition to ensure it meets the NuSource brand standards and safety requirements * Assist Director of Field Services with recruiting and hiring new talent * Complete personnel related actions as needed * Perform regular customer service review meetings which includes pulling customer service data and presenting performance statistics *Qualifications* * 5-7 years of field service experience with direct commercial customer interactions * 3 years of management experience * Excellent customer service and communication skills * Demonstrated success in problem solving and taking initiative * Demonstrated behavior consistent with company values of professionalism, integrity, and teamwork * Must be able to work both independently and in a team environment * Ability to work independently and efficiently manage service requests * Strong organizational skills and ability to manage to deadlines * Ability to deliver professional, clear, and concise communication to banking customers * Familiarity with field service systems, Windows 10, and Microsoft Office *Job Type*: Full-time *Required license or certification*: Driver's License _NuSource Financial participates in the federal government's E-Verify program.
With all new hires, we provide the Social Security Administration and, when applicable, the US Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
_ Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off Work Location: Remote
• Phone : NA
• Location : Remote
• Post ID: 9147055324
