Salesforce Senior Business System Analyst (East Coast)

About the Company: IPS Corporation is a global, market-leading provider of solvent cements, adhesives, and specialized plumbing products.
Founded in 1954 in Los Angeles, CA, IPS began by producing clear cements for laminating acrylic sheet for aircraft canopies.
Today, IPS, with its three operating companies, has nine manufacturing plants and nine distribution centers supporting sales to a diverse set of end markets in 85 countries.
Job Responsibilities: Lead teams and other Business Analysts to work collaboratively with Finance, Distribution, Manufacturing, Commercial and other business functions to gather requirements and design business processes, applications, and operational reports in support of various applications and business areas.
Gather operational and functional requirements from business users and subject matter experts, analyze the information and data gathered, and provide direction in formulating new functions, processes and procedures to improve business processes for Salesforce.
com CRM and supporting systems.
Develop technical specifications to implement solutions that are accurate, streamlined, and well documented.
Develop test plans and oversee the execution of tests for system enhancements, upgrades, and service packages.
Lead and collaborate with other Business Analysts to identify and develop system strategies and improvement opportunities to assist business functions with using the CRM and supporting systems.
Analyze and examine complex business processes and procedures by reviewing user roles, use cases and other application specifications in detail.
Address and guide defining medium to large project scopes and expectations and confirm that the application requirements are established and in operation within the project schedule and budget.
Prioritize and resolve complex system issues to provide end-user support to ensure the system is performing as designed, information is timely and accurate, and end-users are functioning effectively.
Ensure that operational requirements are property implemented and operational procedures are followed.
Follow all prescribed software development life cycle and project management processes and procedures.
Provide solutions for process improvement of IT processes and procedures.
Collaborate with other IT team members on the design and development of integration of the CRM with other business systems.
Qualifications BA degree in IT, Software Engineering, Computer Science, Information Systems or a related tech field.
MBA is a plus for this position.
Minimum 7 years’ experience as a Business Analyst with strong knowledge and work experience with Salesforce.
com.
Business Analyst, PMP, CSM certification is a plus.
Experience with Salesforce.
com in a production environment is a requirement.
Previous experience working with a structured application development methodology required Must have strong interpersonal and excellent verbal and written communication skills.
Must be able to work well with users, development staff, and technical staff.
Excellent analytical and problem-solving skills required Excellent analysis and system design capabilities required Excellent troubleshooting and problem diagnosis capabilities required Must be result-oriented, team-oriented, client/business-oriented and quality-oriented Demonstrated ability to handle pressure and achieve success in a demanding environment Previous Lean/Six Sigma experience is a plus.
Job Type: Full-time, Exempt, ~25% travel