Network Administrator

*Network Administrator* *Job Type:* Full Time *Hours:* 9:00AM-6:00PM EST (After hours as needed) *Salary: 45,000-65,000 Annually* *Benefits:* Available after 90 days for full time employees *About AnswerNet * AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc.
, New AnswerNet Inc.
, Cerida Investment Corp.
, ECC (Energy Choice California), Synergy Solutions, TPV.
com, and Ansercomm to name a few.
Together with our affiliates, AnswerNet operates more than 31 contact centers within the continental United States and Canada.
We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions.
In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
*Summary of Position:* Under general direction; designs, supports, maintains, and evaluates computer, networking and telecommunications systems; installs, configures, and maintains both physical and virtual servers; maintains employee network, system and network security, e-mail and database systems; performs other related duties as assigned.
*Job Duties / Responsibilities / Essential Functions:* *Network Administration*_*/*_*Server Support* · Oversees the day-to-day operation of computer networks.
· Designs and implements data connectivity for local area network (LAN) and wide area network (WAN).
· Helps with system installation, backup maintenance and basic problem solving.
· Provide network and remote connectivity hardware/software support.
· Maintains documentation including hardware/software applications, logs and related information.
· Analyzes and troubleshoots the network logs and tracks the nature and resolution of problems.
· Establishes and maintains user accounts, profiles, file sharing, access privileges and security.
· Performs daily server backups.
*E-mail Systems Support* · Established and maintains user email accounts.
· Provides e-mail training and software support.
· Manages anti-spam and anti-virus servers.
· Researches and troubleshoots email problems by reviewing mail logs, records and network configurations.
*Telecommunications Support* · Plans, recommends and assists in the design of VOIP telecommunications systems.
· Researches, analyzes, troubleshoots and resolves SIP/VOIP telecommunications related problems.
· Develops and implements telecommunications operational procedures.
· Provides support for softphones and voicemail.
*Required Knowledge /Skills / Abilities / Qualifications:* *Training and Experience* · Virtualization o AWS o VMware ESXi/Vsphere o Azure · Microsoft and Linux Server.
o Windows Server 2008-2019, CentOS & Ubuntu Linux o Active Directory, GPO administration DNS / DHCP management · Router and Firewall administration o Strong VPN knowledge required (IPsec+IKEv2 and OpenVPN) o Ubiquiti UNIFI and UISP (formerly UNMS) Management Systems o Ubiquity Edge Routers, Edge Switches, and Access Points o Watchguard · WAN / LAN / VPN · Remote desktop / Helpdesk support o Splashtop · Internet / Intranet o Strong web server knowledge (Apache and Nginx) o Content Management Systems (Drupal and Wordpress) · E-mail systems o Postfix experience required o Strong understanding of mail routing o Strong understanding of SMTP, IMAP, DMARC+DKIM, SPF, S/MIME o Barracuda Email Security Gateway · Telecommunications and data communications o FreePBX (and general Asterisk knowledge) o SIP Trunking (Twilio and Bandwidth.
com) · Proper records maintenance · Software / Software Packages / Software Utilities o PDQ (Deploy and Inventory) o Smart Deploy · Basic database knowledge o Microsoft SQL o MySQL and · Storage o iSCSI/NAS (Synology) o AWS S3 o Google Drive (Shared Team Drives) · Communicate effectively in both oral and written form.
· Explain technical concepts in non-technical terms to clients and staff.
· Read, interpret and apply technical instructions.
· Work independently and as a team member.
*Education* · Bachelor’s degree and industry certifications preferred, but not required.
*WAH Requirements:* · *PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)* · *Hard wired high-speed internet connection (ethernet cable)* · *USB-connected Headset* · *Webcam* · *Quiet dedicated place to work free from distractions including pets and children.
* *Environmental / Physical / Mental Demands* · Ability and willingness to lift up to 20 lbs.
· Ability and willingness to sit at a desk from the length of your scheduled shift · Ability and willingness to type on a computer · Ability and willingness to view and read a computer screen for the length of your scheduled shift · Ability and willingness to speak with clients and internal employees via telephone or e-mail Location: 100% Remote Must be US based Job Type: Full-time Pay: $45,000.
00 - $65,000.
00 per year Benefits: * 401(k) Schedule: * 8 hour shift Application Question(s): * Please explain your experience with Router and Firewall administration.
* Please explain your experiecne with WAN / LAN / VPN Experience: * Virtualization o AWS o VMware ESXi/Vsphere o Azure: 3 years (Required) * Database: 3 years (Required) Work Location: Remote