Field Service Representative III

Landis+Gyr is a leading global provider of integrated energy management solutions.
We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption.
Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid.
Having avoided more than 9 million tons of CO2 in FY 2021 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896.
With sales of USD 1.
5 billion in FY 2021, Landis+Gyr employs around 6,500 talented people across five continents.
Primary Statement of Duties: 75-80% Travel Provides secondary support to Company customer service and the customer with system performance issues.
Provide assistance to customers in implementation, operation, training, and problem resolution.
Respond to all customer inquiries in a timely manner and follow through to a successful resolution.
Conducts proactive system reviews to ensure the operation of the Company solution is optimal at each customer site during the implementation or initial phase of a system roll-out.
Completes detailed trip reports and documentation of customer-related activities into Customer Relationship Management (CRM), and prompt filing of expense reports.
Provides management reports that identify problems encountered by customers with the objective of providing continuous improvement information back to the Company customer service, training, and engineering.
Travels when appropriate both domestically and internationally.
Creates effective customer relationships through appropriate on-site and off-site entertainment.
Performs Commissioning of Company field equipment.
Resolves system performance issues while at the customer site or via telephone.
Develops, maintains, and enhances safety procedures in conjunction with management.
Supports and adheres to the Company’s core values.
Performs other duties or responsibilities as assigned or required.
Supports and adheres to the Company’s Code of Conduct and Ethics Policy.
Represent the Company in a positive, professional manner when working with both internal and external customers.
Knowledge, Skills, and Abilities: Associate's (AS) or Bachelor's degree (BA/BS) in electronics, or other technical discipline.
7 to 10 years of successful performance in a customer service or technical support-related position in an electronic technology-related field including independent travel and customer contact.
Experience with utility operations, Automatic Meter Reading (AMR) operations, and Radio Frequency (RF) systems is a plus.
Must have a valid driver's license.
Thorough knowledge of software operating systems, networking, and applications including SQL databases.
Must have excellent computer skills including the ability to utilize Excel, Word, Outlook, and CRM systems.
Must have a strong orientation toward providing customer satisfaction, and establishing and maintaining effective processes that ensure a reliable effective Company solution at multiple customer locations.
Business travel requires a personal credit card with a limit sufficient to cover the Company's standard two-week reimbursement cycle.
Individual must be willing and able to travel 75-80% of their work schedule in the central states.
The reporting office is in St.
Louis, MO so candidates in or around that location would be ideal but not required.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of personnel classified as such.
Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland.
We are thrilled that you’ve considered Landis+Gyr to be a part of your professional journey.
As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k) retirement plan featuring a generous company match incentive.
Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays.
We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.
Pay is in the range of $61,600 - $89,305 per year.
The position is eligible for a 401(k) match and consideration for an annual bonus.
The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held.
All candidates are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-MM2 If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you.