Mark Andy is looking for a Senior Field Service Technician! This position is remote, however it is required that the candidate must live within 60 miles of a major airport.
As a Senior Field Service Technician, you will perform field installations of all equipment.
Senior Field Service Technician also repairs electrical, mechanical, and printing related problems at existing customer sites.
The ideal candidate will be a problem solver who is responsive to customers' needs.
Duties/Responsibilities
Installs mark Andy equipment at customer sites.
Troubleshoots electrical, mechanical, and printing related problems in the field.
Troubleshoots electrical, mechanical, and printing related problems via phone.
Trains customers in the safe and efficient use of all equipment.
Provides preventative maintenance on all equipment and makes maintenance recommendations to customers.
Ensures proper documentation of all work, including service reports, expense reports, installation feedback forms, etc.
Always represents Mark Andy professionally when meeting with customers.
Required Skills/Abilities
Ability to travel 100% of the time.
Basic computer skills, including ability to use laptops for diagnostic purposes.
Advanced ability to read and interpret wiring diagrams.
Advanced knowledge of pneumatic diagrams; servo motors, drives and controls.
Excellent interpersonal and customer service skills.
Proficient in troubleshooting electrical, mechanical, pneumatic, and print issues (related to printing equipment).
Ability to work independently.
Education and Experience
High School Diploma and Trade School Degree or Electrical and Mechanical training preferred.
3 years of electrical and mechanical experience.
Minimum of 2 years of experience servicing Mark Andy products and printing presses or equivalent printing industry experience.
Flexo field experience strongly preferred.
Physical Demands
Regularly required to sit, stand, bend, reach, climb, stoop, kneel, crouch and crawl and move about facility and/or customer’s facilities.
Frequent lifting up to 50 pounds.
Moderate to frequent exposure to shop environment; may be exposed to dust, odors, oils, fumes, chemicals, noise and moving parts.
Work typically requires the usage of PPE and can require work on the facility’s production floor or customer's production environment.
Other Duties
Job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Duties, responsibilities and activities may change or new ones may be assigned at any time.
Pay: Commensurate with experience.
Earned wage access (on-demand pay) available through ZayZoon
Benefits
Competitive wages
Tuition Reimbursement
Generous paid time off program
Medical, dental and vision benefits
401k plan with company match
Valuable employee discounts on cell phone plans, electronics and cars
Employee Assistance Program
Pet Insurance
About Mark Andy Inc.
Mark Andy Inc.
is the Total Solutions Partner to the printing industry with a mission to be 'the supplier of choice with high quality innovative solutions that drive customer profitability.
' The company responds to business needs by offering the broadest portfolio of equipment, the largest consumables distribution and now the most robust service infrastructure to better support printers and converters around the world.
Mark Andy is headquartered in St.
Louis, Missouri, USA, with sales and distribution offices worldwide.
For more information, visit www.
markandy.
com.
Mark Andy Inc.
is an equal employment employer and considers all qualified applicants without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other factor, which is prohibited by applicable law.
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