Service and Applications Engineer

Description: Process Insights, Inc.
(PI) is a fast-growing, innovative company, focused on differentiated solutions and technologies used in chemical, petrochemical, semiconductor, pharmaceutical, and other continuous process industries.
PI is a premier manufacturer of high-precision process analytical instrumentation used for gas and liquid measurement, and analysis of complex compounds.
Our products provide mission-critical solutions across a diverse range of end-markets worldwide; ensuring safe operation, reduced disruptions, downtime, and lost productivity; all while managing increasing regulatory complexity and cost in industrial processes.
PI Brands include Alpha Omega, ATOM, COSA Xentaur, Extrel, Guided Wave, ANALECT, LAR, Hygrocontrol, MBW, and Tiger Optics.
Our global portfolio of trusted brands is known for its consistency, reliability, and exceptional services that add value to our end-user’s applications and processes.
We currently have an opening for a Service & Applications Engineer, for our Ultra High Purity Division.
This is a remote position but preferred location is in the Austin, TX area.
The ideal candidate for this position will be based in the Austin, TX area and have proven ability to perform duties related to diagnosing, troubleshooting, repair, modification, service/preventative maintenance and installation of parts and assemblies.
This individual will be responsible for repairing customer property that comes into the factory.
You work closely with Production and Engineering on Analyzers, Sampling Systems, Accessories, Spares, and Services.
Duties and Responsibilities: On a daily basis, the Service & Applications Engineer will perform the duties and have the responsibilities listed below.
In-House and Field Service: Maintenance, Repair, and Testing of analytical equipment (primarily laser-based gas analyzers); utilizing advanced troubleshooting and problem-solving.
Test functional performance of completed assemblies using test equipment.
Maintain notes in various tracking systems of work performed as well as work to be performed.
Perform data analysis and interpret results.
Customer Support: Diagnose and prescribe corrective actions for instrument problems via telephone, email, videoconferencing, and other means of communication, working with customers, distributors, and sales personnel.
Contribute to in-house and field training sessions.
Manufacturing & Engineering Support: Provide assembly and other support as requested.
Administration: Be responsible for timely scheduling of Service Calls/Installations and Management of Calendar Respond to customer RFQ’s (requests for quotes) including, spares, repairs, training, billable services.
Generate Customer Service Requests (CSR’s)/Return Material Authorizations (RMA’s) Submit accurate trip reports including lessons learned, time, and expenses.
Support communication of technical related issues via preparation of Technical Support Bulletins Contribute to the maintenance of user manuals.
General: Operate lifting and moving devices to move materials and equipment.
Clean and maintain work area to 5-S requirements.
Work with the quality department to ensure specifications are met.
Read blueprints, schematics, and technical orders to determine methods and sequence of assembly operations.
Perform detailed work in an accurate and organized manner.
Work in a timely fashion in order to get all parts assembled to meet shipments.
Establish and maintain interpersonal relationships by developing constructive and cooperative working relationships with others; and maintaining them over time.
Assure appropriate use of Epicor’s ERP system and adopt new business practices as part of newly modeled processes; become a change-agent in support of new ERP practices.
Support the goals and effectiveness of the Quality Management System, including ISO compliance.
Travel as needed to support customers and analyzers in the field (~20% travel expected) Execute advanced troubleshooting and problem-solving.
Apply equal amounts of skills and dedication to all other duties as assigned.
Process Insights is an equal opportunity employer with a generous compensation plan: Excellent earning potential with qualifying annual bonuses Health, Dental, and Vision Benefits Plan Elective Flexible Spending and Dependent Care Accounts Company Paid Life Insurance, plus Short and Long-Term Disability 401(k) Retirement Savings Plan Paid Holidays and generous paid time off (PTO) Tuition Reimbursement for qualifying degrees and certification programs.
Company Sponsored BenefitHub Perks Reward Program Requirements: Qualifying Attributes and Skills: Bachelor of Science in Chemistry, Physics, or Engineering degree preferred; or Associates in specialized technology; electronics, engineering, or physical science.
Minimum experience of 3-5 years in related field.
Familiarity with gas-handling techniques Ability to use common lab equipment, such as scales, volt meters, oscilloscopes, etc.
Experience with basic optics and optical alignment is a plus.
Ability to travel as required, with very minimal advanced notice.
Excellent communication skills – in person, by email, on the phone, and/or over video conference Ability to understand technical documentation – both mechanical and electrical – in order to be able to effectively service analyzers of any type/age Ability to prioritize and execute tasks in a high-pressure environment.
Proven analytical and problem-solving abilities.
Superior attention to detail Self-directed and highly motivated.
Ability to work in a team environment.
Proficient experience and use of computers, with a variety of software programs a must, including Microsoft Excel.