Description:
Ricardo Defense is seeking skilled Field Service Representatives (FSR) who can travel to US Army Bases located in both CONUS or OCONUS (Camp Irifjan, Kuwait) locations to install combat vehicle modifications and performance upgrades on the HMMWV.
Performance at these locations will be for a year or more.
The successful candidate will serve as a technical subject matter expert (SME), within our field service and support team.
The FSR will maintain compliance with shop safety program and use, maintenance and security of hand and shop power tools.
Performs equipment classification inspections and annotate and submit appropriate forms and documents.
Essential Duties and Responsibilities:
Manage and perform light tactical vehicle Mod installation upgrade actions
Provide on-site on technical expertise as the customer facing representative for Ricardo Defense, while rapidly addressing and bringing to complete resolution all installation and component challenges that arise within the field
Interpret and work from technical manuals, work instructions, work orders, notes and troubleshooter findings
Provide technical guidance on operational or maintenance aspects of equipment, and recommendation to the customer for most cost-effective repair or resolution, minimizing downtime
Serve as liaison between customer field operations and manufacturing, engineering, and quality for component issues and or other product concerns
Perform all aspects of product field support, servicing, repair, training, installation and installation validation/sign off for newly modified vehicles
Must be willing to travel
Requirements:
Experience in inspection, repair, and maintenance on tactical wheeled vehicles
Experience with performing modifications and maintenance tasks on wheeled combat vehicles in conjunction with 91 Bravo MOS is a plus
Proficient using common and special tools, diagnostic equipment, and schematics
Ability to use power tools, lifting devices, carrying or support equipment, including slings and chains
Capable of working in all climates, and environments, heat, humidity, confined spaces
Ability to effectively communicate and interact with internal & external customers
Must have vast experience maintaining accountability of parts on hand, on order, what needs to be ordered.
Certification from the National Institute for Automotive Service Excellence (ASE) or equivalent organization is highly desirable
AA or AS degree or Ten years of experience with Army maintenance in lieu of degree
Proficient in MS Office programs, and prepare written technical reports
Must have valid driver’s license and good driving record
Able to obtain a U.
S.
government secret clearance
Ricardo Defense offers an impressive compensation and benefits package including:
Medical, Dental & Vision Benefits
Company Paid Life and AD&D
Company Paid Short Term and Long-Term Disability
Flexible Spending & HSA Accounts
Legal & ID Shield Services
401k with Company Match
Paid holidays, vacation, and sick days
About Us:
Ricardo Defense Inc, is the business entity within Ricardo plc that works on classified safety and defense contracts for the US DoD and it therefore operates as a separate entity governed by a Special Security Agreement (SSA).
Ricardo Defense Inc provides solutions to meet the challenges faced by defense customers in the integration of complex and diverse systems specializing in taking innovative technologies from science to real-world deployment.
For more information, visit www.
ricardo.
com.
Ricardo Defense Inc, is a proud recipient of the 2022 & 2023 Hire Vets Gold Medallion Award.
Ricardo Defense is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will be considered without regard to race, color, religion, national origin, sex (including gender identity or gender expression), age, mental or physical disability, creed, ancestry, citizenship, veteran status, marital status, sexual orientation, medical condition, genetic trait or any other characteristic protected by federal, state or local law.
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