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Project Manager, Customer Success Operations

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Posted : Sunday, August 04, 2024 08:43 PM

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.
At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.
Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility.
As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
Recent awards we've won include: Glassdoor's Best Places to Work 2024 Best Places to Work by Built In 2024 Great Place To Work Certified™ 2023 Fast Company's Best Workplaces for Innovators 2023 Financial Times The Americas' Fastest Growing Companies 2023 We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey.
About the role: Samsara is looking for a Project Manager to drive critical initiatives across the different business units within the global Customer Success organization.
This person will work closely with the Customer Success Management and PMO team to identify critical strategic projects for the business, and scope, develop, and manage execution for these projects.
The ideal candidate will have a passion for scaling organizations, streamlining operations, and is eager to spearhead a variety of projects in a fast-moving environment.
Validated project management skills, strong business acumen, the ability to coordinate cross-functional teams, and a technical background are required.
You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
You are the architect of your own career: If you put in the work, this role won't be your last at Samsara.
We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
You want to be with the best: At Samsara, we win together, celebrate together and support each other.
You will be surrounded by a high-caliber team that will encourage you to do your best.
Click here to learn about what we value at Samsara In this role, you will own: Project Scoping, Planning and Execution: Work closely with business stakeholders (Customer Success leaders, managers, and frontline reps) to identify, scope, prioritize, plan and execute strategic projects that improve the customer and employee experience Cross-Functional Project Management: Work with cross-functional leaders to scope projects, align objectives, and coordinate stakeholders to deliver outcomes aligned with key business objectives Change Management: Drive change management for process improvements within the Customer Success organization, ensuring the team is prepared, supported, and equipped with the necessary resources to adapt to organizational change Reporting & Results: Measure results of projects and report out on outcomes delivered; drive continuous improvement processes to achieve and maintain operational excellence Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: Bachelor's Degree from a 4-year institution preferably in Business, Engineering, or other quantitative field 2-5 years experience as a Project Manager within operations and/or program management teams within a Customer Success, Customer Support, Customer Operations, or Product organization Track Record of delivering results that directly improve the customer experience and support scalability within the business Strong Project Management skills with expertise in end-to-end project delivery (i.
e.
framing the need, scope requirements, document project plans, defining KPIs, and reporting out on results) Strong communication and written language skills including clear and concise documentation Proven track record of building trust and effectively partnering with a wide variety of stakeholders: executives, managers, front-line teammates, and cross-functional partners Deep curiosity, excellent listening skills, strong empathy, and a growth mindset to push for continuous improvement Attention to detail and a commitment to exceptional work This role is open to candidates residing in the US except the San Francisco Bay Area (125 mi.
radius from 1 De Haro St, San Francisco) and NYC Metro Area (50 mi.
radius from 131 W 55th St, New York).
This role is also open to candidates residing in Canada.
Ideal Candidate has: Experience with B2B hardware and SaaS products PMP certification, Agile/Scrum Certification Samsara's Compensation Philosophy: Samsara's compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market.
We do this through our base salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles.
For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually.
We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market positioning.
The range of annual base salary for full-time employees for this position is below.
Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.
$71,400—$120,000 USD At Samsara, we welcome everyone regardless of their background.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.
We depend on the unique approaches of our team members to help us solve complex problems.
We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.
Benefits Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more.
Take a look at our Benefits site to learn more.
Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities.
Please email accessibleinterviewing@samsara.
com or click here if you require any reasonable accommodations throughout the recruiting process.
Flexible Working At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they're based.
We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed.
Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants.
As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence.
If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment.
If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business.
All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company.
Please be aware that Samsara does not accept or assume responsibility for unsolicited resumes from agencies.
We do not charge fees to applicants at any stage of the hiring process.
Official communication about your application will only come from emails ending in '@Samsara.
com' or '@us-greenhouse-mail.
io'.

• Phone : NA

• Location : Remote

• Post ID: 9127247648


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