LEARNING MANAGER, MEMBER SUPPORT

Description: MAKE A DIFFERENCE AT OCHIN OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity.
We are hiring for a number of new positions to meet increasing demand.
When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.
OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally.
We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential.
Our work addresses differences in health that are systemic, avoidable, and unjust.
We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.
At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.
Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 49 states.
We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement.
We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging and Impact.
OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.
Position Overview The Manager role within the Learning Department is responsible for executing strategic goals for projects to align people, processes, and values so they support and further the organization’s mission.
The role is responsible for the overall Learning portfolio and program, providing leadership, coordination, and management of the applicable functions.
This role supervises the team that provides support functions, as well as provides leadership in carrying out organizational strategy.
Working with related executives, directors, and managers, the manager develops actionable prioritized plans and empowers team members to reach the organization’s strategic goals; leading and scoping projects, improving processes, and managing resources and methods to reach those objectives.
The manager is also responsible for identifying, driving, and operationalizing improvements into the culture of OCHIN in order to achieve high-quality, measurable, and sustainable results that support OCHIN’s strategic goals and objectives.
The learning manager responsible for the connection between OCHIN and collaborative members through offerings of consultative and diagnostic services.
This role provides leadership through the carrying out of organizational strategy in professional consulting services, learning programs, and workforce solutions.
This position actively seeks, creatively designs, and thoughtfully implements effective methods to educate and enhance the performance of our members’ knowledge of OCHIN products and services.
Essential Duties Manage multiple staff members of various levels (e.
g.
, supervisors, professional staff, support staff) through their employment lifecycle, including their recruitment, training and development, and rewards and recognition, and performance coaching and management.
Provide coaching and support continuous learning for staff on topics relevant to their job.
Manage and coordinate team objectives, processes, resourcing, tasks, and projects; organizing the team’s tasks and projects and tracking productivity and schedules to measure against set goals and initiatives.
Ensure that goals are aligned with OCHIN strategic direction, and that projects and project tactics align with organizational goals.
Optimize, maintain, and ensure staff are adhering to standards, including corporate policies, team standard operating procedures and service level agreements with our members, with a clear process for consistent delivery of status reporting for project progression.
Monitor data and analyze for risks and issues, recommending prevention and mitigation steps while ensuring escalation processes are followed when deadlines or SLA experiences are at risk.
Build and maintain strong relationships with members and staff at all levels of the organization, navigating conversations with diverse perspectives while maintaining trust and respect.
Partner with key stakeholders across the organization to optimize work utilizing key performance indicators and survey data for overall organizational success.
This may include collecting information, analyzing themes, and proposing project priorities for executive review and approval.
Communicates team decisions, outcomes, accomplishments, performance, learnings, best practices and regulatory findings to ensure understanding and delivery of professional education.
Acts as an escalation point for after-hours support to other departments internally.
Design, implement, support, and continually improve OCHIN’s Learning Programs through evaluation, quality and process improvement, training, coaching, tracking, dissemination, publications, and visual management.
Inform the creation and fulfillment of statements of work for learning and stabilization & maintenance services, including but not limited to the following: training, facilitated improvement sessions, design and discovery sessions, workforce augmentation, coordination of virtual/onsite resourcing and overall success of Learning.
Travels onsite to members to effectively support members, manage staff, and provide feedback and improvement opportunities for at the elbow support of our members.
Other duties as assigned Requirements: Minimum 6+ years of progressive growth in the healthcare field.
Minimum of five (5) years of supervisory experience or leadership roles within healthcare operational teams highly preferred.
Bachelor’s degree in IT, healthcare, health informatics, related field, or equivalent experience; master’s degree preferred.
A keen sense of excellent customer service and how to deliver it effectively in all situations.
Strong leadership skills, in support of the organization’s needs Strong verbal and written communication skills Proficiency in Microsoft Office suite.
Proficiency in Smartsheet or similar project management system preferred Experience working training and curriculum design Ability to travel Epic proficiency in area of supervision preferred.
Executive level consulting/advisement preferred.
6+ years of experience in Clinical and/or Non-Clinical Epic Modules 5+ years of direct learning or training experience Preferred certifications include: Project Management Professional, Epic certifications and or proficiencies in the following modules: Resolute PB, EpicCare Ambulatory, MyChart, Welcome, Prelude, Cadence, OpTime, ASAP, EpicCare, Inpatient, Beaker, Grand Central, Beacon, Radiant, Resolute HB, Stork, or any other OCHIN-offered Epic application Ability to travel up to 60% COVID-19 Vaccination Requirement To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment.
All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.
Work Location and Travel Requirements OCHIN is a 100% remote organization with no physical corporate office location.
Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations.
Nationwide travel is determined based on OCHIN business needs.
Please inquire during the interview process about travel requirements for this position.
Work from home requirements are: Ability to work independently and efficiently from a home office environment High Speed Internet Service It is a requirement that employees work in a distraction free workplace Travel required up to 60% nationally based on business requirements for OCHIN We offer a comprehensive range of benefits.
See our website for details: https://ochin.
org/employment-openings Equal Opportunity Statement OCHIN is proud to be an equal opportunity employer.
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.
As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc.
does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics.
All aspects of employment are based on merit, performance, and business needs.
Base Pay Overview The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position.
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls.
The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.
#LI-Remote