Technician Field Support

*Are you Detail-Oriented? A Strong Communicator? A Multi-tasker? Welcome home.
* Kiosk Services Group is hiring two (2) Technician Field Support team members (one AM shift and one PM shift) to offer support to our remote contractor-based field technician team.
This includes: supporting field contractors with technical assistance and answering basic FAQs, providing remote on the job training, reviewing and approving deliverables, and supporting project specific initiatives.
This is a 9 month long temporary position with the possibility of becoming a full time permanent position in the future.
*Overview*: Kiosk Services Group specializes in field services for kiosks, automated merchandising and retail services.
We develop innovative solutions and strategies for our clients that provide them a custom approach to their field service needs.
We cover photo-surveys, breakfix, replenishments, preventative maintenance, and installations.
We are currently expanding our preventative maintenance sector and this position is going to support those expansion efforts.
This is a terrific opportunity for the right candidate to obtain experience in a high-growth, entrepreneurial environment.
The ideal candidate will have administrative and organizational experience and a strong background in customer support.
Due to the remote nature of the work, the Technician Field Support team member must deliver results while working independently and maintaining excellent communication.
*Responsibilities:* * Manage moderate-to-high call volumes of approximately 30-50 calls a day * Participate in the text message or live chat queue as necessary * Review collected field services deliverables for completeness and accuracy * Communicate instructions to field technicians when further information is needed for a work order * Maintain a quiet work from home environment with no background noise for phone calls * As a part of your training, you will be required to participate in a minimum of two field work assignments once an opportunity becomes available in your area.
You will not need to travel, as this will be coordinated locally in your area.
* Participate in other projects or assignments as needed * Availability during one of two available shifts: 6am-3pm EST and 1pm-10pm EST, Monday-Friday *Minimum Qualifications*: * Self-starter, strong organizational skills and work habits * Exceptional verbal and written communication skills * Ability to perform in a demanding startup environment * Reliable, high speed internet with a minimum download speed of 40Mbps * A home office or quiet remote working environment * A laptop or desktop computer (MacOS recommended) and headset * High School Diploma *Preferred Qualifications*: * Experience with Salesforce * Experience with MacOS programs Job Type: Temporary Pay: $21.
00 - $23.
00 per hour Expected hours: 40 per week Experience level: * 5 years Schedule: * Day shift * Monday to Friday Work setting: * Office Work Location: Remote