Technical Service Representative

We are global, we are impacting the lives of millions every day, we are making a difference! At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025.
Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space.
Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products.
Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales.
We have a proud history dating back to the 1860’s and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company.
Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.
Will you be next to join our journey towards a more sustainable future? At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference.
Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions.
To find out more about our commitment to sustainability and about Amcor, visit www.
amcor.
com.
Job Description To provide efficient and timely technical assistance to assigned customers in matter relating to their packaging equipment operations and to facilitate customer quality and packaging performance improvement.
Level II: Possess a mechanical and electrical technical aptitude with the ability to troubleshoot most packaging machine issues.
Occasionally requires management support to handle difficult issues.
WHAT YOU GET TO DO Acts as a safety leader and puts safety first in all responsibilities.
Understands customer requirements relating to problems to products and equipment.
Services customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials.
Identifies machinery and packaging film/shrink bag problems and ensures that they are properly communicated to the appropriate staff representatives.
Maintains accurate and timely reports on work activities and time utilization.
Performs and completes package/shrink bag and machine audits on packaging machines.
Participates in field trials of new packaging materials.
Assists in the installation and start-up of all packaging equipment manufactured and sold by Amcor.
Provides input, as requested, into the design, installation and start-up of packaging equipment manufactured by outside suppliers or RE&D.
Responsible for scheduling own time and travel and determining priority of customer calls.
Conducts training for the customers on proper operation and maintenance of equipment and Amcor film.
Assists on projects and may take the lead on smaller tasks within an overall project.
Works on special projects as assigned.
Establishes and maintains effective relations with customers, sales personnel and internal Amcor staff personnel.
Completes KMS reporting within 5 days, completes expense reports within a month of business trip and turns in weekly schedules within designated time frame.
WHAT WE VALUE Customer Orientation – demonstrated concern for satisfying one’s external and/or internal customers Building Collaborative Relationships – the ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance and support.
Initiative – identifying what needs to be done and doing it before being asked to or required by the situation Technical Expertise – depth of knowledge and skill in a technical area Results Orientation – continuously delivers and executes on tasks in order to ensure compliance within established guidelines Attention to Communication – ensuring that information is passed on to others who should be kept informed; both oral and written communication is clear and concise WHAT WE WANT FROM YOU Education: Technical Degree Experience: 3-5 years experience in food packaging industry (material & machinery) Willing to travel 60% or more and holds a valid driver’s license Great verbal and written communication skills Our Expectations We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win.
We are winning when: Our people are engaged and developing as part of a high-performing Amcor team Our customers grow and prosper from Amcor’s quality, service, and innovation Our investors benefit from Amcor’s consistent growth and superior returns The environment is better off because of Amcor’s leadership and products Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the and "EEO is the Law" Poster Supplement.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.
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