The Director of Customer Experience & Platforms is responsible for digital channels, functional product management, CRM platform, customer support & data, platforms, process, and integrations.
*Responsibilities*
* Provide guidance during platform migration while optimizing customer-first priorities and initiatives.
* Work closely with subject matter experts in sales, marketing, product management, credit risk, technology, operations, finance, and others to craft product design, execution, and project prioritization, and to manage resource levels as well as expectations appropriately.
* Provide industry standards for customer experience, products and delivery to online banking and deposit originations.
* Continuously monitor and ensure that all processes are designed for optimal productivity and client satisfaction.
* Ensure all back-end processes and operations are seamless to customers.
* Maintain complaint tracking log within Compliance organization and ensure root cause analysis is completed and corrective action is taken.
*Required*
* Banking background – specific to deposit products and mortgages with a customer-focus.
* Seasoned product management leader with technical and business background with digital technologies and very familiar with Agile Scrum.
* Familiar with new platform migration – preferably with deposit originations and online banking.
* Customer-first mentality.
* (Preferred): 10+ years of product management in banking industry.
Job Types: Full-time, Contract
Pay: $60.
00 - $70.
00 per hour
Expected hours: 40 per week
Experience level:
* 5 years
* 6 years
* 7 years
* 8 years
Schedule:
* 8 hour shift
* Monday to Friday
Experience:
* Product management: 5 years (Required)
* Platform migration: 1 year (Preferred)
* Banking: 5 years (Required)
Work Location: Remote
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