Intake Specialist

* *Are you empathetic and able to listen to and connect with people going through a difficult time?* * *Do you love selling?* * *Are you ready to join a fast-paced, growing law firm where you can grow personally and professionally and make a difference?* * *Do you love working from home?* If so, you may have just found your dream job! At Farias Family Law, we are a small but growing family law firm looking for a Virtual Intake Specialist.
*Position Summary* You’ll be the frontline sales person.
The main responsibility for this position is to sign up assessments with potential clients.
You’ll answer and screen all calls to the firm, route calls that are case-related, input data into our software, use your sales skills to educate the caller on the benefits of a paid consultation with an attorney at the firm, and build and maintain relationships with prospective clients to optimize conversion.
The position is fully remote and requires only that you have a dedicated quiet space available to you and the flexibility to answer calls as they come, and a strong internet connection.
This might be a good fit for someone who previously worked in the retail or restaurant industries, but now wants to do sales in another arena.
You will be expected to travel to our Fall River location twice a year for a few days at a time, and the company will pay the travel expenses.
The hours are Mon - Fri 8 a.
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- 5 p.
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E.
S.
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The position is 40 hours per week.
The starting pay will be $10 - $16 per hour depending on skills and experience, with retirement contributions, paid time off, and health insurance reimbursement.
The position is a perfect launching point for more advanced admin, management and leadership positions at the firm.
We will ask you to set up reference calls with your previous managers and other individuals before any job offer.
*About the Firm* Our firm is dedicated to providing the highest quality client experience in divorce and custody so that clients facing these difficult legal challenges come out on the other side happier and stronger.
We are a growing business, and we’re committed to taking care of our team members and creating opportunities for them to grow and thrive.
We run a mostly virtual operation, but have some staff in our main office in Fall River, MA.
We are dedicated to finding the right fit for our team of A+ players.
Please read this full ad and if it resonates with you, this might be the ideal opportunity for you.
If you don’t love everything here, it might be best to save your time and pursue another opportunity.
We’re committed to making this a great culture to work in, delivering awesome service to clients, and to constantly improving as individuals and as a team.
Our core values are Wellness, Excellence, Service, Integrity, and Teamwork.
Wellness is our lead core value.
We prioritize our physical and mental health, which puts us in a better position to enjoy life, work, and effectively help our clients.
We facilitate the creation of a great work/life balance so that you can work hard, feel satisfied, and make a great living, but also spend time with the people you love and do what you enjoy.
We’re committed to Excellence – to improving as individuals and as a team so that we can be the best at what we do.
We facilitate personal and professional development, so that everyone is constantly learning, growing and improving.
And while we have fun, we also believe in Systems and Key Performance Indicators, so that we work in a streamlined fashion and drive great results.
We offer elite client Service.
Happy clients are at the core of every successful business.
Our clients come to us in difficult times.
So we lead with empathy and compassion and are committed to turning their experience positive.
We know there are always better ways, and we encourage our team to use creativity and passion to help drive new ideas and streamlined procedures so that we are constantly improving the client experience.
We operate with the highest degree of Integrity.
We’re open and honest with ourselves and each other, and we do it from a position of love and caring.
Each team member holds themselves and their teammates accountable, so there is complete transparency, and we all know what we need to do to be A players and an A team.
Finally, we recognize that great Teamwork is one of the keys to a successful operation.
The whole is always stronger than the sum of its parts.
So we nurture a great culture and team spirit.
We have fun and celebrate growth and success.
We’re there for each other and work closely together to grow and thrive and deliver awesome service to clients.
We have a clear business plan and a robust marketing plan to give us stability and spur growth, which equals more opportunity for everyone individually and the business.
Because we’re a growing firm, we’re constantly honing our skills and learning new ways.
We embrace change and challenges with enthusiasm and optimism.
We expect greatness and are willing to help you get there.
And we are committed to finding the best of the best who love what they do and want to be on this mission with us! *Outcomes* * Successfully schedule intake calls and assessments for prospective clients.
* Nurture and follow up with prospective clients to collect assessment fees and initial retainers.
* Maintain friendly and professional relationships with individuals calling the firm.
* Route and prioritize all calls and prospective client text messages to the appropriate team member * Screen in prospective clients and screen out people we cannot help, including referring out quality leads we are unable to help.
* Label and prioritize leads to ensure quick response times for prospective clients best suited for our firm.
* Ensure each file is prepared for the Assessment Attorney’s meeting with the prospective client.
* Effectively hand the new client and their file off to our onboarding and legal teams.
* Coordinate the collection and analysis of feedback from clients to ensure high-quality service.
* Collect Google Reviews from clients.
* Ensure professional and efficient communications with prospective clients through coordination with the other Client Service Specialist.
* Maximize conversion rate with ongoing training, including reviewing recorded calls and implementing feedback * Increase efficiency and quality of client service by working with the team to improve our processes.
*Competencies* *Sales* * Active Listening: tunes in accurately to opinions, feelings and needs of people; empathetic & patient; lets others speak and listens actively.
* Passion for and skill in Sales: ability to effectively convert prospective clients into clients; at least 2 years experience in customer service and/or sales required.
* Speed: Speed in responding to and connecting with prospective clients to increase our chances of converting them into a client.
* Organization: Prioritizing qualified leads and keeping files up to date for case management and reporting purposes.
* Analysis: absorb the information provided to you and make a determination on whether the prospective client is ideal for our firm and how we can best help them.
* Attention to Detail/Data Entry: accurate information and data is key at a law firm.
Keeping our files up to date with the prospective client’s information is essential for the attorney assessing the case, the legal team taking it over, and ensuring our automations operate properly.
*Our Core Values* * Wellness: dedication to personal wellness; achieves sufficient balance among work, wellness, relationships, hobbies, and interests.
* Excellence: commitment to constant learning and improvement; sets high stretch standards of performance for self and others; low tolerance for mediocrity; high sense of responsibility.
* Service: passion for listening with empathy to clients and providing elite service.
* Integrity: openness to constructive criticism and ideas; does not ethically cut corners; keeps promises to self, team and clients; willingness to address issues with team members and clients; earns trust of co-workers; puts organization above self-interest.
* Team-Oriented: willing to help others and support their growth; reaches out to peers; approachable; leads peers to do what’s best for the team; achieves cohesive, effective team spirit with staff; treats staff fairly; shares credit.
*Other Important Competencies* * Adaptability/Flexibility: adjusts easily to emerging situations; not rigid; copes effectively with complexity and change.
* Communication: fluent in English and comfortable speaking on the phone; Proficient written and verbal communication skills for prospective clients and internal purposes; proactive communicator; consistently updates involved team members; asks questions when they don’t understand or are unsure; * Self-Awareness/Feedback: recognizes own strengths and weaknesses; takes responsibility for mistakes; not defensive; does not rationalize mistakes or blame others.
* Proficiency with Technology: comfortable and confident learning and utilizing different tech tools and programs, including Google Workspace, Zoom, and Monday.
com.
* Resourcefulness/Initiative: passionately finds ways over, around or through barriers to success; shows bias for action; a results-oriented “doer;” performs tasks without having to be asked; notifies management if more work is needed.
* Remote Work: interest in and ability to effectively work remotely and maintain high productivity in this setting; access to a fast and reliable internet connection is required.
*How will this job help you?* * Compensation is merit and performance-based * You will receive training for both personal and professional growth which will allow you to advance within the firm to a higher position and also become highly marketable should you choose a different path; * Advancement in sales, legal and administrative roles; and * We have an awesome work culture and have fun working together! *Instructions* To apply, please follow these instructions carefully: please click on this application link (https://forms.
monday.
com/forms/8c9be914256dee7bbbfc96fc756dfff6?r=use1), which will ask you to upload 1) A cover letter explaining why you’re the best candidate for this position, 2) your Resume, and to type in 3) a list of 5 references, including your most recent managers/supervisors and colleagues, and 4) A list of links to your Social Media accounts.
No additional emails, phone calls or walk-ins.
Failure to follow instructions will result in a rejected application.
Job Type: Full-time Benefits: * Flexible schedule * Health insurance * Paid time off Schedule: * 8 hour shift * Monday to Friday Work Location: Remote