*Legal Quality Assurance Specialist - Job Description*
G.
R.
T.
Financial is part of an industry-leading family of debt settlement companies serving clients across the nation in over 40 states.
Our firm is currently seeking a remote Quality Assurance Specialist to perform advanced duties related to the evaluation and improvement of case management and order processing activities performed by our team of paralegals working under our Better Life Plans (BLP) division.
Under the direction of the Quality Assurance Supervisor, the Quality Assurance Specialist will ensure compliance with state and federal regulations and our organization’s operating standards.
*Key Accountabilities *
* Train on BLP-owned systems and processes
* Evaluate case management and order processing for 35+ paralegals
* Ensure data integrity in company CRM, make recommendations to supervisors on the cleansing of rogue data, and monitor accuracy of data entered on an ongoing basis
* Review court forms for accuracy and suitability, ensuring the correct legal template was used and completed correctly
* Make recommendations to supervisors on process improvements to eliminate NIGO paperwork
* Review Pro Se answers to complaints received by clients, ensure legal documents were completed accurately, and client was provided with the correct state-specific instructions for filing answer with the court
* Evaluate process adherence, confirm whether all steps in the process were completed in order and not missed, the correct person received all required items, and all required legal documents moved smoothly and timely through the entire lawsuit process.
* Provide results on success rates to supervisors
* Collaborate with Quality Assurance Supervisor to improve Quality Assurance scoring in the department
* Collaborate with BLP Supervisors to improve paralegal compliance in the department
* Act as liaison between Quality and BLP departments
* Track trends in success rates and report findings to supervisors
* Cross-train on other Quality Assurance roles and scorecards to provide as-needed coverage during peak business seasons and vacations
* Assist in the training and development of Quality Assurance Analysts and Specialists
*Miscellaneous *
* Attend company meetings and events
* All other duties as assigned
* Some travel may be necessary (10%)
*Preferred Requirements *
* Bachelor’s degree or equivalent combination of education and experience
* Experience working as a paralegal or legal assistant, 3 years
* Experience supervising order processing or case management, 3 years
* Experience working as a quality assurance analyst, 3 years
* Understand and able to use basic office equipment and software
*Schedule *
* Mon-Fri, 8 hour shift, some flexibility
* No weekends
* No overtime
*Benefits:*
* $21.
50/hr.
paid weekly
* Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment)
* 4O1k/Retirement Benefit Options (See Summary Plan Description)
* Paid vacation in accordance with the Company PTO Policy.
* 100% company covered life Insurance
* 100% company covered Short/Long-Term Disability
* Flexible spending accounts
* Employee Assistance Program (EAP)
*Physical Demands:*
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*Work Environment:*
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above job description is not intended to be an all-inclusive list of duties and standards of the position.
Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
_*An Equal Opportunity Employer*_
_We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation.
It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
_
Job Type: Full-time
Pay: $21.
50 per hour
Benefits:
* Flexible spending account
Schedule:
* Day shift
* Monday to Friday
Application Question(s):
* Are you authorized to work lawfully in United States?
* How many years of Legal Quality Assurance experience do you have?
Experience:
* Paralegal: 2 years (Preferred)
Work Location: Remote
Whatsapp
