Compliance Program Manager

Description: Overall Position Purpose As a Compliance Program Manager, this role ensures that all assigned compliance cases, intellectual property matters, and sanction verification requests, including all related tasks and projects, are processed and executed according to Inteleos policies and procedures.
The Compliance Program Manager will use various project management and collaboration platforms to work with staff at all levels of the organization, Compliance Volunteers, and key stakeholders to achieve organizational and departmental goals.
The Compliance Program Manager will promote and support the Inteleos culture of inclusivity.
Core Responsibilities Compliance Investigations Perform administrative tasks and respond to queries from individuals regarding Compliance Violations as it pertains to the Compliance Policies; Receive and begin processing self-reported reported violations with an application, self-report, or renewal self-report.
Identify instances when additional documents are required and submit requests for documents to Respondents; Receive and process complaints or reports of violations that have occurred and serve as a point of contact for the Complainant.
Identify instances when additional documents are required and submit requests for documents to Complainant; Upon obtaining all compliance investigation documents, prepare a summary to present to the Compliance Management for compliance review processing next steps; Perform administrative research and analyze criminal documents, police reports, related news articles, data management systems, and public records to locate specific facts, appropriate data, precedents, and policies having a bearing on conduct in violation of Compliance Policies for all Councils/groups within the family of Inteleos Certification brands; Prepare a summary of the investigation to include redacted supporting documents to present to the Compliance Review Panel for determination; Serve as the Compliance Review Panel point of contact.
Communicate with the Panel, peer review case summaries, generate surveys for the review by the Panel, monitor and collect the results of each survey; Serve as liaison to other Compliance Panels and/or Staff Committees as assigned to assure effectiveness and is accountable for ensuring Panel/Committee success; Prepare Compliance Hearing Files, combing all documents submitted by the Respondent, internal investigation, and communication logs for Respondents referred for a formal hearing before the Compliance Hearing Panel; Draft Compliance Hearing Order of Findings per the Compliance Hearing Panel’s specifications and submit to Management for approval; Ensure Respondents are compliant with probation or suspension sanctions ordered by the Compliance Hearing Panel; Issue the final written determination to the Respondent undergoing Compliance Review on behalf of the Compliance Review Panel, Compliance Hearing Panel, Compliance Reinstatement Panel, or Compliance Appeal Panel.
Intellectual Property (IP) Infringement Investigations Receive from internal and external sources reports of intellectual property infringement.
Identify which level of IP infringement has occurred and proceed per Inteleos policies and procedures.
Prepare IP infringement cases, as applicable, for presentation to legal counsel guidance, and fulfill legal counsel recommendations regarding the request.
Receive subpoenas or legal requests for records, prepare requests for presentation to legal counsel guidance, and fulfill legal counsel recommendations regarding the request; Receive and execute requests from employers verifying their employees against the individuals listed in the online sanction list; Assist Compliance Management with the coordination of strategic and logistical responsibilities of volunteer programs with Volunteer Engagement; Assist Compliance Management with the execution of engagement and training activities to ensure engaged and highly trained Compliance volunteers; Serve as a Qualtrics subject matter expert, creating surveys and exercises to be distributed to Compliance Volunteers; Identify opportunities for continual improvement and develop new approaches, policies, and procedures to lead change to better the organization, staff, and department; Maintain and submit to Management assigned reports and documents to ensure compliance with ANAB accreditation; Proactively manage the overall coordination, implementation, execution, control, and completion of specific projects ensuring consistency with company strategy, commitments, and goals; Execute the scheduled audit of policies, procedures, workflows, letter templates, and email templates; and Other duties as assigned.
Inteleos Attributes Accountable – taking ownership of your work and delivers results.
Being responsible for your actions.
Collegial – being helpful, respectful, approachable and team oriented.
Building strong working relationships and a positive work environment.
Consider the thoughts and opinions of others.
Ethical/Integrity– employee is honest and trustworthy when working with colleagues, volunteers, and other stakeholders.
Lead by example.
Committed to: Creating the global standard of excellence in healthcare and patient safety Excellence – Strive to excel in everything you do.
Quality – Taking the initiative, extra time, care and vigilance to get the job done right.
Continuous Learning Have a Positive “Can-do” Attitude-being ready, available and willing to get the job done and done well.
Supervisory Environment Works under direct supervision with well-defined job objectives.
Makes decisions of moderate complexity regarding work design, projects, etc.
, which often impact the next organizational layer.
Work projects and products are subject to management review for content, quality and appropriateness.
Incumbent has no formal supervisory responsibility, though they may provide oversight to other workers.
Work Environment The incumbent will work at a desk in an office environment, either in the corporate office or in an approved remote setting.
Evening/weekend work and travel will be required.
There are minimal requirements to lift or move equipment.
Requirements: Required Education/Experience Bachelor’s degree or equivalent in a related field; Minimum of two years of experience in an office environment; Minimum of three years' experience with background investigations, certification, accreditation, or related fields.
Experience with project management desired.
Required Qualifications/ Skills Critical Thinking and Analysis – ability to use research and analysis to solve problems; make decisions of moderate complexity involving factors that may not be well defined.
Excellent Interpersonal skills – ability to interact effectively, efficiently, and professionally with individuals at all levels of the organization as well as external contacts.
Excellent communication skills – ability to communicate clearly, concisely, and effectively using oral and written mediums both in one on one and groups of varying sizes.
Exceptional project management, time management and organizational skills with the ability to multi- task, prioritize, and change course as required.
Ability to maintain confidentiality.
High degree of reliability and integrity.
Ability to work effectively and professionally in a team environment.
Ability to maintain a positive attitude under stressful conditions.
Intermediate knowledge of Microsoft Office Suite, project management software, and other team collaboration software.
Ability to navigate and utilize: Customer Relation Management System/Database Task management programs, Asana experience preferred.
Policy and procedure management systems, PolicyTech experience preferred.
This description is intended to provide an overview of the responsibilities of the position.
It is not all-inclusive and an incumbent in the position will be expected to perform other duties as required.
The responsibilities may change over time.
This description is provided for informational purposes only and does not form the basis of a contract.