*Position: Lien Resolution Manager (Mass Tort)*
Reports to: Attorney
*About MASSIVE: Medical and Subrogation Specialists*
MASSIVE: Medical and Subrogation Specialists (MASSIVE) is a growing company with a wholly remote workforce.
We seek to integrate the best of a modern office with great team members.
MASSIVE is an independent provider of Health Insurance Lien Resolution and Medical Cost Projection services.
We provide our clients with the highest quality services and keep them informed through our transparent technology.
We are excited to have you join our team!
*Position Responsibilities*
A Lien Resolution Manager (LRM) acts as the project manager and main point of contact between MASSIVE and our customer-law firms.
LRMs work in a team with a MASSIVE Attorney, Lien Negotiation Specialist, and one or more Lien Resolution Analysts (LRAs).
They may also assist in obtaining claim/lien information from insurance company or subrogation firms.
Duties and responsibilities include, but are not limited to:
*Customer Management & Contact*
* Manage and organize large amounts of data across multiple projects for presentation to customers;
* Serve customer needs such as providing case/claim updates individually and in large-scale reports as needed and directed by MASSIVE’s workflows;
* Improve workflow procedures through detection of both customers’ and subrogation firms’ patterns, processes, and requests;
* Ensure the customer understands and is able to access MASSIVE systems for both case update reviews and new file submissions, and, where necessary, connect customer to MASSIVE’s Implementation Manager(s);
*Workflow & File Management*
* Maintain workflows by studying MASSIVE’s methods and, when appropriate, discussing improvements to those workflows with team members and the MASSIVE Attorney leading their team;
* Maintain CTS (MASSIVE’s internal case management software), including client information updates and workflow management while efficiently moving the lien resolution process forward;
* Move each claim forward to more efficiently and effectively serve customer needs through lien resolution;
* Ensure smooth operations and workflow procedures through data discovery and detection of subrogation firms’ patterns during normal day-to-day work;
* Contribute to the team effort by accomplishing team-related results;
* Manage a MASSIVE team or pod including at least one IA/LRA and one MASSIVE Attorney to maintain efficient practices.
*Subrogation Contact*
* Evaluate and organize large amounts of data in preparation for submission to lien holders;
* *Lien Resolution & Subrogation*
* Understand (after training provided by MASSIVE) various legal rules outlining the existence of “liens,” rights to reimbursement, and subrogation;
* Work with subrogation firm’s managers to improve inter-company communications and accelerate the lien resolution process on a large-scale basis;
*Qualifications*
No previous experience is required.
An LRM must have a comfortable working knowledge of the Microsoft Office suite of applications as well as the ability to utilize web-based systems as the MASSIVE Claim Tracking System is web-based.
Strong customer service skills are a necessity.
Either an undergraduate degree or some office experience is required.
Teamwork is important to the success of MASSIVE, so strong interpersonal skills are a must.
An LRM must be self-motivated and willing to work with the ebb and flow of an ever-changing task list while managing the task list of team members.
Outgoing and friendly personalities are more likely to succeed in this role when considering the high volume of customer contact - including that on the telephone and via email.
An LRM will be expected to understand MASSIVE workflows and the reason for each task.
He or she will need to assist IAs/LRAs in their adaptation to various subrogation roadblocks and even internal changes as the process of lien resolution is always evolving.
They must have or develop within 90 days of employment, a solid understanding of the workflows we implement.
Finally, an LRM must understand the reasons for certain actions we take, including putting the customer first and acknowledging the customers’ perception of what we do is nearly as important as the actual successes.
*Travel: *No travel is expected for this position.
*Benefits*
* 401(k) + Match
* Paid time off
* Health insurance
* Vision insurance
* Dental insurance
* Life insurance
*Job Type*
Full-time, Fully Remote.
Our preferred hiring locations are: Alabama, Florida, Illinois, Kentucky, Michigan, North Carolina, Pennsylvania, Tennessee, and Texas.
Applicants from other states will be considered.
*Benefits*
* 401(k) + Match
* Paid time off
* Health insurance
* Vision insurance
* Dental insurance
* Life insurance
*Pay: *$48,000 starting
Job Type: Full-time
Pay: $45,000.
00 - $48,000.
00 per year
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday
Work setting:
* Remote
Work Location: Remote
Whatsapp
