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Consumer Compliance Monitoring Manager

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Posted : Sunday, October 01, 2023 03:28 AM

Description: ABOUT US Coastal Community Bank is a little bit of banking and a little bit of tech-ing.
The people at Coastal don't just help people with their banking; they help reshape how banking technology allows and serves EVERYONE.
We think and work like entrepreneurs, always moving and constantly improving.
We care about each other, are go-getters, work hard, and play hard.
If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together - you belong here.
HOW THIS ROLE IMPACTS COASTAL As the Compliance Monitoring Manager, you’ll manage, design, implement, and analyze compliance monitoring activities to ensure regulatory compliance across the organization.
The position will report to the Compliance Assurance Manager and will work closely with Coastal Community Bank’s Business unit partners, the Bank’s financial technology (“FinTech”) division (CCBX) partners, and frequently collaborate with a community of compliance professionals at the Bank.
WHAT YOU’LL DO AT COASTAL The Compliance Monitoring Manager works on the Compliance Assurance team as part of the second line of defense for the Bank.
You’ll work to ensure a strong enterprise-wide compliance culture by overseeing and implementing the monitoring activities of the Bank’s Compliance Monitoring Program.
In this role, you’ll provide continual development and improvements to the monitoring program infrastructure, ensuring that it identifies, measures, and monitors compliance with all applicable laws and regulations.
HOW YOU’LL DO IT Manage and perform various monitoring activities.
Complaint data analysis and evaluation to identify trends, compliance gaps, and potential compliance risk exposure.
Use of social media listening tools and AI-driven software to conduct marketing compliance monitoring and general ongoing regulatory compliance monitoring.
Responsible for ensuring monitoring processes and procedures are followed and monitoring schedule timelines are met.
Document monitoring activities accurately, thoroughly, and according to department standards that clearly communicate test findings' objective, scope, and support conclusions.
Prepare effective communication reporting to summarize findings, including root cause analysis, and identify opportunities for additional automated or system controls to assist in providing more automated controls.
Perform issue validation of remediation efforts for issues identified through monitoring activities, adhering to department standards.
Responsible for monitoring the completion of action plans for issues identified in monitoring activities to ensure fulfillment is within target date timeframes.
This includes ensuring monthly status updates from action plan owners have been received and documented in the GRC tool.
Maintain proficient knowledge of consumer protection rules and regulations and their impact on products, services, and operations for a specific line of business or Partner, including the impacts on testing.
Identify opportunities to use data analytics and statistical analyses to create automated monitoring of control activities and regulatory components.
Build and maintain strong relationships with key stakeholders and team members.
Manage and provide guidance, coaching, and training to a team of Compliance professionals and provide support related to regulatory interpretation, work paper creation, and monitoring activity execution.
Manage and provide oversight and support in developing and implementing monitoring strategies and tools to automate and perform monitoring activities.
Responsible for monitoring process and program enhancements, including creating or updating monitoring procedures, work paper templates, and training materials.
Assist with developing a compliance monitoring schedule and completing the annual compliance risk assessment.
Provide internal service following Coastal Core Values.
Other duties as assigned.
Requirements: WHAT YOU’LL BRING Ability to read, analyze, and interpret governmental laws, regulations, and regulatory guidance.
Strong investigative, problem-solving, and critical thinking skills and ability to provide workable recommendations and solutions.
Ability to exercise independent judgment and perform complex analytical work independently.
Lead and manage a team while fostering a collaborative, supportive work environment that values innovation and inspires team members to be their best and expand their potential.
Strong verbal and written communication skills with the ability to summarize issues, articulate complex concepts clearly, create reports effectively, and interact with various individuals within all department and financial institution levels.
Must possess initiative, be a self-starter, have exceptional organizational skills, and have a high attention to detail and accuracy.
Proven ability to establish and maintain effective relationships at all levels.
Proficiency with standard computer applications, including Windows Office suite.
EDUCATION AND/OR EXPERIENCE 7+ years combined experience in Bank Regulatory Compliance, Audit, or Risk Management.
Experience across fintech and traditional financial institutions preferred.
Proven expertise with consumer protection regulations, laws, and the internal controls needed to mitigate those risks.
Experience in both lending and deposit regulations is required.
Expertise in analyzing data for trends and using software applications to conduct compliance monitoring required.
Proven ability to lead and manage a team of compliance professionals with various levels of experience.
CRCM certification or completion of specialized training in compliance (e.
g.
, ABA Graduate School of Compliance Risk Management) is preferred.
HOW YOU’LL THRIVE AT COASTAL Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.
Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence.
Advocate for our customers and team members and strive to promote the Coastal Difference.
Be Un-Bankey – Be a forward thinker with a creative mindset.
Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.
Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving.
Think outside the box.
Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly.
Seek efficiencies for Coastal to work smarter, not harder.
Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back.
Practice self-awareness and build your emotional intelligence.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee must: Have the ability to sit for extended periods of time.
Have the ability to stand for extended periods of time.
Have the ability to perform repetitive finger, hand and arm movement.
Have ability to use electronic office equipment such as, computer keyboard and mouse, ten key, telephone, etc.
Occasionally stoop, kneel, crouch, or crawl.
Occasionally lift and/or move up to 10 pounds.
Have the ability to view and read computer screen for extended periods of time.
Job Type: Full-time Job Status: Exempt Salary Range: Min $95,542 - Max $143,313 per year Benefits: Coastal Community Bank offers a competitive salary commensurate with experience, qualifications, and location Bonus Opportunity (based on Company and Individual Performance) Comprehensive Medical Insurance, Dental, and Vision insurance Medical Flexible Spending Account Health Savings Account with generous employer contribution Generous Vacation Time Flexible Wellness Days 11 Paid Holidays Paid Sick Time Paid Volunteer Time Off Dependent Care Flexible Spending Account Employee assistance program Long Term Disability insurance Life insurance (up to twice annual salary at no cost) Legal Insurance Pet Insurance Technology Stipend 401(k) with matching contribution Tuition reimbursement Coastal Community Bank Account and Loan Perks Employee Logo Wear Allowance #LI-REMOTE For California residents, please refer to the California Consumer Privacy Statement for your privacy rights.
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• Phone : NA

• Location : Remote

• Post ID: 9006170614


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