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Posted : Friday, August 30, 2024 04:51 PM
The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range is: Pay Range: $59,900.
00 - $89,900.
00 If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals.
The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders.
Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
Job Description Essential Functions and Responsibilities: Acts as a steward for carrying out WGU’s mission and strategic vision by demonstrating effective and consistent commitment to learner-centered, competency-based educational support.
Responsible to monitor the course progress of an assigned group of learners in their course(s) and proactively offer support at key points of the student journey.
Support students as a subject matter expert for ITIL and Intro to IT courses.
Provides expertise in assigned content area and maintains current knowledge in their field.
Fosters student learning through innovative, effective teaching practices.
Responds with urgency to meet student needs and communicates professionally and respectfully with students and all other members of the WGU community.
Offers timely support and outreach to students, including meeting service level agreements as outlined by their department.
Uses technology-based teaching and communication platforms to aid students in the development of competencies.
Collaborates with other professionals within the university to promote a positive, student-obsessed atmosphere.
Participates in all required training activities.
Responds with urgency to changing requirements, priorities, and short deadlines.
Consistently exhibits WGU Leadership Principles.
Other duties and responsibilities may be assigned as the position evolves.
Knowledge, Skill and Abilities: Demonstrated ability to customize instructional support for learners with a variety of needs and educational backgrounds.
Must demonstrate technological competency: Proficiency in Microsoft Office (or similar) applications, virtual instructional platforms, and student management systems.
Extraordinary customer service orientation.
Strong verbal and written communication skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking and writing style.
Well organized - conscientious and thorough with detail.
Ability to use data to make decisions.
Strong understanding, acceptance, adherence and promotion of the tenets of competency-based education in the WGU model.
Competencies: Organizational or Student Impact: Accountable for decisions that impact individual students.
Creates or facilitates learning experiences that support students’ attainment of knowledge and skills.
With specific guidance from senior faculty and program leaders, acts independently in executing teaching practice.
Problem Solving & Decision Making: Works on diverse matters of limited complexity.
Receives general direction from their immediate supervisor or manager.
Effectively utilizes resources to address student concerns and inquiries.
Supports student needs to help them achieve course or program outcomes at the individual student level.
Follows university and department established policies and best practices.
Communication & Influence: Communicates with students as appropriate to support student questions and needs.
Communicates with fellow faculty members as appropriate within and outside of the department.
Provides feedback regarding discipline and practice leadership.
Leadership & Talent Management Serves as a contributing and collegial member of teams.
Adheres to learning and operational quality guidance and instructions.
Supports initiatives within the area of specialty.
Displays a positive attitude toward change and supports change management practices.
Job Qualifications: Minimum Qualifications: Masters, Doctorate, or terminal degree.
Education must be from an accredited institution.
Education is verified.
ITIL Certification Minimum of 3 years’ experience providing student support and instruction.
Demonstrated ability to work with diverse learner profiles.
Ability to work a student-friendly schedule (evenings/weekends).
Department Specific Minimum Qualifications: Separate qualifications and/or licensure may be required for some degree programs.
SME level knowledge in ITIL and Intro to IT areas.
State and/or federal legislative requirements and/or college accreditation requirements may apply to maintain the necessary credentialing for this role.
Qualifications and/or licensure/certifications vary by degree programs.
Preferred Qualifications: Experience with distance education and distance learning students is preferred.
Physical Requirements: Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Works primarily from home within the continental United States and is available to travel to meetings as required.
Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification.
It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job.
Duties, responsibilities and activities may change at any time with or without notice.
This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.
As an equal opportunity employer, WGU recognizes that our strength lies in our people.
We are committed to diversity.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range is: Pay Range: $59,900.
00 - $89,900.
00 If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals.
The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders.
Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
Job Description Essential Functions and Responsibilities: Acts as a steward for carrying out WGU’s mission and strategic vision by demonstrating effective and consistent commitment to learner-centered, competency-based educational support.
Responsible to monitor the course progress of an assigned group of learners in their course(s) and proactively offer support at key points of the student journey.
Support students as a subject matter expert for ITIL and Intro to IT courses.
Provides expertise in assigned content area and maintains current knowledge in their field.
Fosters student learning through innovative, effective teaching practices.
Responds with urgency to meet student needs and communicates professionally and respectfully with students and all other members of the WGU community.
Offers timely support and outreach to students, including meeting service level agreements as outlined by their department.
Uses technology-based teaching and communication platforms to aid students in the development of competencies.
Collaborates with other professionals within the university to promote a positive, student-obsessed atmosphere.
Participates in all required training activities.
Responds with urgency to changing requirements, priorities, and short deadlines.
Consistently exhibits WGU Leadership Principles.
Other duties and responsibilities may be assigned as the position evolves.
Knowledge, Skill and Abilities: Demonstrated ability to customize instructional support for learners with a variety of needs and educational backgrounds.
Must demonstrate technological competency: Proficiency in Microsoft Office (or similar) applications, virtual instructional platforms, and student management systems.
Extraordinary customer service orientation.
Strong verbal and written communication skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking and writing style.
Well organized - conscientious and thorough with detail.
Ability to use data to make decisions.
Strong understanding, acceptance, adherence and promotion of the tenets of competency-based education in the WGU model.
Competencies: Organizational or Student Impact: Accountable for decisions that impact individual students.
Creates or facilitates learning experiences that support students’ attainment of knowledge and skills.
With specific guidance from senior faculty and program leaders, acts independently in executing teaching practice.
Problem Solving & Decision Making: Works on diverse matters of limited complexity.
Receives general direction from their immediate supervisor or manager.
Effectively utilizes resources to address student concerns and inquiries.
Supports student needs to help them achieve course or program outcomes at the individual student level.
Follows university and department established policies and best practices.
Communication & Influence: Communicates with students as appropriate to support student questions and needs.
Communicates with fellow faculty members as appropriate within and outside of the department.
Provides feedback regarding discipline and practice leadership.
Leadership & Talent Management Serves as a contributing and collegial member of teams.
Adheres to learning and operational quality guidance and instructions.
Supports initiatives within the area of specialty.
Displays a positive attitude toward change and supports change management practices.
Job Qualifications: Minimum Qualifications: Masters, Doctorate, or terminal degree.
Education must be from an accredited institution.
Education is verified.
ITIL Certification Minimum of 3 years’ experience providing student support and instruction.
Demonstrated ability to work with diverse learner profiles.
Ability to work a student-friendly schedule (evenings/weekends).
Department Specific Minimum Qualifications: Separate qualifications and/or licensure may be required for some degree programs.
SME level knowledge in ITIL and Intro to IT areas.
State and/or federal legislative requirements and/or college accreditation requirements may apply to maintain the necessary credentialing for this role.
Qualifications and/or licensure/certifications vary by degree programs.
Preferred Qualifications: Experience with distance education and distance learning students is preferred.
Physical Requirements: Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Works primarily from home within the continental United States and is available to travel to meetings as required.
Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification.
It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job.
Duties, responsibilities and activities may change at any time with or without notice.
This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.
As an equal opportunity employer, WGU recognizes that our strength lies in our people.
We are committed to diversity.
• Phone : NA
• Location : Remote
• Post ID: 9137278031
