Driver Qualification Representative (In-Office/Hybrid/Remote Opportunity)

Job Title: Driver Qualification (DQ) Specialist Department: Driver Qualification Location: San Fernando, CA (DECS) Reports to: Operations Managers FLSA Status: Non-Exempt Company Information: DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the U.
S.
and Canada since 1986 and more than 800 team members across 30 locations.
When you join the DISA family, you join an industry leader that more than 27% of fortune 500 companies use.
With a rich history of IT innovation, we have more than 40,000 customers and complete more than 6 million orders each year.
DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2024.
We offer competitive pay, a robust benefits package, and an exciting place to work.
We have a collaborative and team-oriented culture with numerous opportunities for career advancement.
We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.
Position Summary: The Driver Qualification (DQ) Specialist is responsible for auditing driver applications to ensure that each driver is fully compliant with state and federal Department of Transportation regulations.
The position also performs a weekly follow-up of missing or incomplete information.
Responsibilities/Job Duties: Average Percent of Time Responsibility 55% Managing the workflow and processing DOT mandated Previous Employer Inquiries.
Keeping attention to detail and accuracy.
25% Demonstrate excellent customer service, engage with clients over email, on the phone or through the chat operator console.
10% Staying current on all company policies, FMCSA Regulations, and departmental procedures.
10% Effective communication with team members and operations manager.
Essential functions and responsibilities: • Represent the company, its employees and the work environment with a positive attitude and demeanor.
• Stay current on all DECS company policies, procedures and practices.
• Stay current on all Federal and State regulations, pertaining to department.
• Retrieve DQ application electronically via PDF file from the specific queue assigned to each auditor.
• Audit the PDF file for missing or incomplete information.
If file is found to be incomplete, make appropriate notations in the DQ FileMaker database.
• Update driver status page (Compliance Page) with the application’s status.
• Update driver employment history folder.
• Update driver employment gap portal.
• Send email to client advising of any incomplete documentation so that client can resubmit revised docs.
• Update driver record in DQ FileMaker database.
• Perform weekly follow-up of missing or incomplete information.
• Superior attention to detail and accuracy.
• Ability to think in a clear, logical and organized manner and work under minimal supervision.
• Strong computer skills in the areas data entry and data management.
• Solid working knowledge of Adobe Acrobat Writer, Foxit Phantom PDF, Microsoft Office and FileMaker.
• Ability to use the Internet as a research tool, when required.
• Ability to effectively interact and communicate with coworkers, clients and vendors.
• Effective written, verbal and interpersonal skills for summarizing and communicating findings.
• Ability to concentrate and work efficiently and consistently.
• Ability to use hands and eyes repetitiously through the use of a computer monitor and keyboard.
• Ability to sit, stand, walk, kneel and bend for extended periods of time.
• DQ Cleans up EH analyzing duplicates, carryovers, etc.
to process clean EH to PEI.
Secondary Functions: • Participate in cross-training programs to enhance versatility and ensure development of career path.
• Perform other job-related duties as assigned.
• Continually observe surroundings and maintain a mindset of vigilance as it relates to the security of the facility.
• Special Projects • Shift focus and able to multitask Qualifications desired: • Superior attention to detail and accuracy.
• Ability to think in a clear, logical and organized manner and work under minimal supervision.
• Strong computer skills in the areas data entry and data management.
• Solid working knowledge of Adobe Acrobat Writer, Foxit Phantom PDF, Microsoft Office and FileMaker.
• Ability to use the Internet as a research tool, when required.
• Ability to read and comprehend Federal Motor Carrier Safety Administration rules an regulations and apply them to day-to-day job functions.
• Ability to effectively interact and communicate with coworkers, clients and vendors.
• Effective written, verbal and interpersonal skills for summarizing and communicating findings.
• Ability to concentrate and work efficiently and consistently.
• Ability to usehands and eyes repetitiously through the use of a computer monitorand keyboard.
• Ability to sit, stand, walk, kneel and bend for extended periods of time.
Education required: • High school diploma or equivalency • Experience level - 6 months to 1 year Education preferred: • Bachelor’s Degree or Associate in Arts Degree • Experience level - 2 to 3 years Overtime: · Overtime will be based on the need of the department and the department workload.
Travel %: · No Travel Required Physical Working Conditions (ADA): The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Physical demands: While performing the duties of this job, the employee is regularly required to talk, hear, walk, sit, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms.
Employee must occasionally lift up to twenty - five (25) pounds.
Specific vision abilities required by the job includes: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
· Work Environment: The noise level in the work environment is moderate.
Work Schedule - Mon - Fri 9:30 AM to 6:00 PM (PST) EOE/M/F/Vet/Disability DISA is proud to offer flexible and remote work opportunities whenever possible, therefore, the Pay Ranges we list for Jobs reflect the geographic areas and earnings differentials associated with our locations across the US.
*Note: pay ranges will be adjusted to comply with state & local minimum wage requirements.
Any questions, please contact our DISA Recruiting Team at Recruitment.
Recruitment@disa.
com.
CALIFORNIA JOB APPLICANTS REGARDING THE COLLECTION OF PERSONAL INFORMATION PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS REGARDING THE COLLECTION OF PERSONAL INFORMATION DISA Global Solutions Inc, and its operating groups, subsidiaries and affiliates, (“the Company”) are committed to protecting the privacy and security of personal information of all individuals including job applicants.
The Company collects personal information of job applicants in connection with its recruitment and hiring activities.
The Company does not sell or otherwise disclose this personal information for monetary consideration or a business purpose to any third parties.
The Company is committed to complying with the California Consumer Privacy Act (CCPA”) effective January 1, 2020; and all data privacy and laws in the jurisdictions in which it recruits and hires employees.
Job applicants with disabilities may access this notice in an alternative format by contacting The California Privacy Protective Agency.
What Categories of Job Applicant Information Do We Collect and How Do We Use This Information? We collect the following categories of personal information for the purposes described below: • Name, address, and Email Address.
• Education information.
• Employment history, employment experiences, and references.
• Military service.
• Voluntary self-disclosure information regarding gender, race/ethnicity, veteran status, and disability status; and • Information provided by you during the hiring process.
The Company collects this information to hire the best qualified applicants and to comply with applicable employment laws.
If you have any questions or concerns regarding this Privacy Notice, the Company’s Privacy Policy, or the collection of your personal information, please contact: California Privacy Protection Agency (CPPA).
General Inquiries info@cppa.
ca.
gov I have received, read, and understood the above Privacy Notice and information contained therein.