Service to Armed Forces Casework/North Ohio(Volunteer Position)

This position supports the Regional Service to the Armed Forces department.
This is a 100% virtual (volunteer-from-home) opportunity.
Must reside in Northern Ohio.
Manage Hero Care Network Region Team to provide military members, families and veterans with casework services.
APPLY NOW--https://rdcrss.
org/3K7F3Of (Ohio Application Link) Remote/Virtual Volunteer Opportunity https://www.
redcross.
org/volunteer/become-a-volunteer.
html#step1 (All other states) Key Responsibilities Support Hero Care Network team at the Region/Chapter or Hero Care Network Center: * Ensures regional capacity to provide follow up and regional referral to military clients * Assure that the team maintains strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies, procedures and protocols * Manages administrative tasks related to staff access to the SAF Case Management System * Ensures quality and effectiveness of the follow-up staff.
* Maintains a working knowledge of local, state and federal resources aiding military members, their families and veterans * Ensure that all staff, to include receptionist and family follow-up representative have the most current resources available * Supervises the day-to-day operations of a designated shift, to include scheduling of staff assigning specific job functions, and monitoring individual performance and workload, making adjustments as necessary * Understands and applies Red Cross and SAF policies consistently and correctly * Ensures quality, timeliness and consistency of casework by routinely monitoring calls and conducting routine evaluations using SAF quantitative methods and other tools and processes * Generates and interprets system reports reflecting case-related statistics * Be a subject matter expert * Manage volunteer training needs Qualifications Reliable access to resources needed to volunteer 100% virtually Recommended: * Relevant work or leadership experience (military or civilian), equivalent to that of a Bachelor's Degree in Business or Public Administration, Human Resource Management, Community Organization, Social or Health Science or other related field.
* Minimum of 3 years experience or military equivalent (i.
e.
Senior NCO, Officer Etc.
) and 1 year supervisory experience in human/social services, customer or client services, call center or other types of experience with heavy customer/client contact recommended * Sound knowledge of telephone and in-person etiquette, pleasant and friendly manner respectful of human dignity while upholding the values and principals of the American Red Cross * Demonstrated ability to use Standard English to communicate effectively verbally and in writing * Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant friendly manners respectful of human dignity * Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff and management * Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand * Demonstrate strong computer skills (Microsoft Office Suite) Preferred: * Experience with Red Cross programs and services or other similar social services * knowledge of casework, counseling, social work or other related field * familiarity with military culture, regulations and protocol * minimum of 1 year supervisory experience in human resources management, casework, counseling, social work or other related field * bi-lingual in Spanish or a second languageTime Commitment Flexible with a scheduled commitment.
At least 10 hours a week plus a weekly team meeting.
Development Opportunities Continued training in all aspects of client services Length of Appointment Ongoing with continued engagement Relationships Hero Care Center Leadership and staff Training * Orientation to the American Red Cross * Specific SAF on-line casework, case management system training and training regarding practices, policies and procedures * SAF Basic Training Webinars - SAF Overview; Military 101; Family Follow-Up * Willingness to gain knowledge of Military Culture, Diversity, Sensitivity and Awareness (eLearning) and how to access community resources Job Type: Part-time Pay: $1.
00 - $2.
00 per year Benefits: * Flexible schedule * Professional development assistance Schedule: * Choose your own hours COVID-19 considerations: Varies Experience: * wanting to help!: 1 year (Preferred) Work Location: Remote