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Posted : Tuesday, July 02, 2024 01:51 AM
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day.
Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly.
Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company.
Join our award winning team! 2023 Awards: · National Customer Service Association All-Stars Award: Service Organization of the Year.
· Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Locations Must be located within the Continental United States Summary of Role From day-to-day challenges to a sudden critical event, our Care Managers compassionately help employees with personal, family and work-related concerns, so they feel more supported and able to perform at their best, 24/7.
Your Success (training and equipment information) As a work from home associate, you’ll deliver a positive experience that solves members’ needs/challenges, while working to resolve issues.
Health Advocate offers all work equipment and comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.
Invested in you (benefits) At Health Advocate, you’ll have the ability to pursue your ambitions and grow your career.
We’ve got you covered with a total rewards package that includes Robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.
Pay Rate Hourly rate starts at $24.
50.
Hours/Shift-We are currently hiring for our late shift.
4 /10 hour days to 11:00pm with the rotating day off 5/ 8 hour days to 11:00pm.
4 /10 hour days with a fixed day off during the week.
This would always be the same day off and not Monday or Friday.
The other rotating day off option works out to a 4 day weekend about once a month or 5 weeks It may be necessary, given the business need, to work occasional overtime Job Summary Receive and respond to intake calls Explains role of EAP and confidentiality Obtains and records intake case information in Care Management System Assess crisis situation and take appropriate action Provides referral services to EAP clients Provides information and schedules clients requesting phone services Provides members with appropriate referral based on clinical needs, provider expertise, location, insurance coverage and affordability Facilitates referral process and contacts service providers or subcontracted EAP affiliates Follow up with client and/or service provider /affiliate as required per Standard Operating Procedure Documents all contacts with clients and pertinent others accurately, completely and concisely Facilitates connection or referral to other available services such as legal/financial consultation, work-life resources, or other solutions that may be available to Health Advocate members Provide other Employee Assistance services as assigned including case management of special needs, high risk and company –initiated referrals Provide telephonic services including assessment, crisis-intervention, consultation with Human Resources or other client company leadership, and brief support to members Collaborates with Care Managers and others to ensure compliance with SOP, to provide excellent member service and experience, and to support professional operations and environment within the EA division Participate in regular supervision and consultation as needed/appropriate to any case Develop and maintain familiarity with Health Advocate EAP Standard Operating Procedures as demonstrated by the delivery of service and performance of duties Maintain reliable attendance and timely arrival being ready to work as scheduled Maintain licenses in good standing, and related credentials if applicable Miscellaneous duties as assigned by Director or Executive management Minimum Requirements Master’s degree in behavioral health discipline required (social work, counseling, or related human service field) License Required (LPC or LSW) Minimum three years graduate level experience, providing direct service in behavioral health setting including assessment and case management A combination of graduate and bachelor’s level experience including behavioral healthcare utilization-review, Employee Assistance or similar call center work, or direct service in a community treatment or recovery center will be considered Desirable, not required: CEAP, CADC, NBCC Company Overview Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs.
For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being.
Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need.
Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Learn more Health Advocate https://www.
healthadvocate.
com/site/ Awards: 2023: National Customer Service Association All-Stars Award: Service Organization of the Year.
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2022: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Excellence in Customer Service Awards: Organization of the Year (Small) Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2021: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19).
Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2020: National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up Communicator Award of Distinction: October 2019 Broker News MarCom Awards: Gold, COVID Staycation Ideas brochure MarCom Awards: Platinum, 2021 Well-being Calendar Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver) Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements.
We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-I.
35(c)
Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly.
Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company.
Join our award winning team! 2023 Awards: · National Customer Service Association All-Stars Award: Service Organization of the Year.
· Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Locations Must be located within the Continental United States Summary of Role From day-to-day challenges to a sudden critical event, our Care Managers compassionately help employees with personal, family and work-related concerns, so they feel more supported and able to perform at their best, 24/7.
Your Success (training and equipment information) As a work from home associate, you’ll deliver a positive experience that solves members’ needs/challenges, while working to resolve issues.
Health Advocate offers all work equipment and comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.
Invested in you (benefits) At Health Advocate, you’ll have the ability to pursue your ambitions and grow your career.
We’ve got you covered with a total rewards package that includes Robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.
Pay Rate Hourly rate starts at $24.
50.
Hours/Shift-We are currently hiring for our late shift.
4 /10 hour days to 11:00pm with the rotating day off 5/ 8 hour days to 11:00pm.
4 /10 hour days with a fixed day off during the week.
This would always be the same day off and not Monday or Friday.
The other rotating day off option works out to a 4 day weekend about once a month or 5 weeks It may be necessary, given the business need, to work occasional overtime Job Summary Receive and respond to intake calls Explains role of EAP and confidentiality Obtains and records intake case information in Care Management System Assess crisis situation and take appropriate action Provides referral services to EAP clients Provides information and schedules clients requesting phone services Provides members with appropriate referral based on clinical needs, provider expertise, location, insurance coverage and affordability Facilitates referral process and contacts service providers or subcontracted EAP affiliates Follow up with client and/or service provider /affiliate as required per Standard Operating Procedure Documents all contacts with clients and pertinent others accurately, completely and concisely Facilitates connection or referral to other available services such as legal/financial consultation, work-life resources, or other solutions that may be available to Health Advocate members Provide other Employee Assistance services as assigned including case management of special needs, high risk and company –initiated referrals Provide telephonic services including assessment, crisis-intervention, consultation with Human Resources or other client company leadership, and brief support to members Collaborates with Care Managers and others to ensure compliance with SOP, to provide excellent member service and experience, and to support professional operations and environment within the EA division Participate in regular supervision and consultation as needed/appropriate to any case Develop and maintain familiarity with Health Advocate EAP Standard Operating Procedures as demonstrated by the delivery of service and performance of duties Maintain reliable attendance and timely arrival being ready to work as scheduled Maintain licenses in good standing, and related credentials if applicable Miscellaneous duties as assigned by Director or Executive management Minimum Requirements Master’s degree in behavioral health discipline required (social work, counseling, or related human service field) License Required (LPC or LSW) Minimum three years graduate level experience, providing direct service in behavioral health setting including assessment and case management A combination of graduate and bachelor’s level experience including behavioral healthcare utilization-review, Employee Assistance or similar call center work, or direct service in a community treatment or recovery center will be considered Desirable, not required: CEAP, CADC, NBCC Company Overview Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs.
For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being.
Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need.
Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Learn more Health Advocate https://www.
healthadvocate.
com/site/ Awards: 2023: National Customer Service Association All-Stars Award: Service Organization of the Year.
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2022: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Excellence in Customer Service Awards: Organization of the Year (Small) Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2021: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19).
Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2020: National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up Communicator Award of Distinction: October 2019 Broker News MarCom Awards: Gold, COVID Staycation Ideas brochure MarCom Awards: Platinum, 2021 Well-being Calendar Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver) Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements.
We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-I.
35(c)
• Phone : NA
• Location : Remote
• Post ID: 9001151388
